Question 1

What does Behavik do on my storefront?

Accepted Answer

Behavik tracks shopper hesitation on your store — for example, browsing a collection without viewing a product — and shows a personalized discount widget when a playbook you configured fires. Discount codes are created and managed automatically.

Question 2

What do I need after installing?

Accepted Answer

Enable the Behavik app embed in your theme and activate at least one funnel playbook. The web pixel connects automatically during install. No code is required for standard setup.

Question 3

Which playbooks are available today?

Accepted Answer

Collection → Product, Product → Cart, and Cart → Checkout. Additional funnel, engagement, and loyalty playbooks are on the roadmap.

Question 4

What is the difference between a playbook and a widget?

Accepted Answer

A playbook defines when you intervene — the behavior, timing, and discount. A widget is the popup design shoppers see on your storefront. You can create multiple widgets and link them to playbooks.

Question 5

How are discount codes created?

Accepted Answer

Behavik pre-creates a pool of Shopify discount codes per active playbook and assigns one unique code to each qualifying visitor. You do not manage codes manually. Codes are typically single-use.

Question 6

Does Behavik discount every visitor?

Accepted Answer

No. Offers appear only when a playbook condition you set is met — not before, not after. That protects your margins, keeps perceived value high, and avoids training shoppers to wait for coupons.

Question 7

How is this different from email or SMS cart recovery?

Accepted Answer

Email and SMS fire after the shopper has already left. Behavik recovers while they are still on your store, at the exact moment of hesitation.

Question 8

How does Behavik protect my margins?

Accepted Answer

Abuse protection limits discounts per visitor, blocks after purchase with a cooldown, and caps interventions per session. Built-in safeguards prevent repeated discounting and customer training.

Question 9

Is Behavik privacy-first?

Accepted Answer

Yes. Behavik honors the Shopify Customer Privacy API and Global Privacy Control (GPC). If consent is denied on your store, tracking and interventions are suppressed.

Question 10

Why isn’t the popup showing?

Accepted Answer

Check that the app embed is enabled, at least one playbook is active, you are testing the correct behavior path, and abuse protection is not blocking the session (for example, a post-purchase cooldown).

Question 11

How do I measure recovered revenue?

Accepted Answer

Orders that use Behavik discount codes roll into your dashboard: revenue recovered, purchases recovered, redemption rate, conversion, AOV, and ROI. Attribution is tied to real interventions — not vanity popup views.

Question 12

How much does Behavik cost?

Accepted Answer

Behavik is free on the Shopify App Store. Billing, if any, is handled through Shopify app charges. For questions, email support@behavik.com.

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